ac999's Privacy Policy

1 What Types of Information We Collect

ac999 may collect the following types of information to improve your service experience and ensure secure transactions:

• Identity Information: Full name, date of birth, national ID or passport number (where applicable for identity verification).
• Contact Information: Email address, mobile number, and residential address where applicable.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, or bank account information), transaction history, and records of deposits and withdrawals.
• Account Information: Username, password (stored in encrypted form), login history, and account preferences.
• Technical Information: IP address, browser type, device information, operating system, and the time and duration of website visits.
• Usage Information: Which pages you visited, which games you played, and patterns of your behavior on the platform.

2 How We Collect Information

ac999 collects information in the following ways:

• Directly Provided Information: Information you provide yourself when you register an account, fill out forms, contact support, or complete transactions.
• Automatic Collection: Information about your browsing experience and platform usage patterns, collected through cookies, web beacons, and similar technologies.
• From Third Parties: Information received from payment processors and identity verification service providers.

3 Purposes for Using Your Information

The information collected is used for the following legitimate purposes:

• Creating, verifying, and managing accounts.
• Processing financial transactions and confirming deposits and withdrawals.
• Ensuring platform security and preventing fraud.
• Providing you with customized services and relevant offers.
• Providing customer support and resolving complaints.
• Ensuring responsible gaming and imposing restrictions where necessary.
• Fulfilling legal obligations and meeting regulatory requirements.
• Improving platform performance and developing new features.

4 Data Storage & Security

ac999 gives the highest priority to the security of your personal information. We use industry-standard SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.

Our security measures include:

• Use of end-to-end encryption technology.
• Storage of collected data on secure servers.
• Regular security audits and vulnerability testing.
• Strict access controls — only authorized personnel can access the relevant information.
• Encrypted storage of passwords and sensitive information.
• Automated monitoring systems to detect suspicious activity.

Your information is retained for as long as necessary to provide our services and in accordance with applicable legal requirements. Even after an account is closed, certain information may be kept for a defined period for legal and regulatory reasons.

5 Sharing & Disclosure of Information

ac999 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Providers: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure support — these partners are obligated to use the information only for the specified purpose.
• Legal Obligations: In response to valid requests from courts, regulatory authorities, or law enforcement agencies.
• Fraud Prevention: When required to investigate fraudulent or deceptive activity.
• With Your Consent: If you give explicit permission.

Whenever information is shared in any circumstance, we ensure that the relevant party follows data protection standards consistent with this Policy.

6 Cookies and Tracking Technologies

The ac999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

The types of cookies we use:

• Essential Cookies: For the basic functionality of the platform — these cannot be disabled.
• Functionality Cookies: To remember your preferences, such as language and login status.
• Analytics Cookies: To understand and improve how our platform is used.

You can control or delete cookies from your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

7 Your Rights

As a registered user of ac999, you have the following rights:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your information in certain circumstances, although legal obligations may limit this.
• Right to Object to Processing: The right to object to certain types of data processing.
• Right to Data Portability: The right to request your information in a structured, commonly used format.
• Right to Withdraw Consent: You may withdraw consent given for data processing at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

8 Protection of Minors' Information

ac999 is for users aged 21 and above only. We do not knowingly collect or process any personal information from minors. If it comes to our attention that information from a minor has been collected, we will immediately delete that information and close the associated account.

Parents are requested to monitor their children's internet use. If you believe a minor has registered on our platform, please contact us.

9 Third-Party Links and Services

Our platform may sometimes reference third-party services. These third parties have their own privacy policies, and ac999 is not responsible for their methods of collecting or using information.

Payment service providers such as bKash, Nagad, Rocket, and Upay follow their own data protection policies. It is your own responsibility to review the relevant service's policy when completing a transaction.

10 Policy Changes and Updates

ac999 may update this Privacy Policy from time to time. When any significant changes are made, we will:

• Update the date on this page.
• Notify registered users by email.
• Display a notice on the platform.

Continued use of the platform after changes will be taken as your agreement to the updated policy. Therefore, it is recommended that you review this policy regularly.

11 International Data Transfers

ac999 primarily provides services for users in Bangladesh. In some cases, information may be transferred to other countries for technical or service-related reasons. For such transfers, we ensure that:

• Adequate data protection measures are in place in the destination country.
• Transferred information remains protected in accordance with the standards of this Policy.
• Information is used only for the necessary purposes.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us. Our dedicated support team is available 24/7 in both Bengali and English.